Refund Policy

Effective date: [EFFECTIVE DATE]

This policy explains when MANCUSO STUDIOS ([LEGAL ENTITY NAME]) refunds payments for MakeFilms. It is part of our Terms of Service. Nothing in it limits any rights you have under the law where you live.

Failed generations

If a generation fails because of a technical problem on our side or an AI provider's side, the credits reserved for it are returned to your account automatically. You do not need to ask. If you think credits were not returned, contact us at [SUPPORT EMAIL] with the project name and approximate time.

We do not refund credits for generations that completed but that you do not like. AI output varies, and the credit cost of each generation is shown before you start it.

Credit packs

• Unused packs within 14 days. If you have not used any credits from a pack, you can ask for a full refund within 14 days of purchase.
• Partly used packs. Credits that have been used are not refundable. We may, at our discretion, refund the unused part of a pack within 14 days of purchase.
• After 14 days, pack purchases are not refundable. Purchased credits do not expire, so you can keep using them.

Subscriptions

• You can cancel any time in Settings → Plan & billing or in the Stripe billing portal. Cancellation takes effect at the end of the current billing period. You keep your plan and credits until then and will not be charged again.
• First subscription payment. If you have not used any plan credits, you can ask for a refund of your first monthly payment within 14 days of subscribing.
• Renewal payments are not refundable once any credits from that period have been used, and we do not give partial refunds for unused time or unused plan credits. Plan credits reset each month and do not roll over.
• If you were charged after cancelling because of an error on our side, we will refund that charge.

Consumed credits

Credits that have already been used for completed generations are not refundable, except where the law requires it.

Mistakes and duplicate charges

If you were charged twice for the same purchase, or charged the wrong amount, contact us and we will refund the extra charge.

How to ask for a refund

Email [SUPPORT EMAIL] from the email address on your account, with the date and amount of the charge. We aim to reply within [5] business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank. When we refund a pack or subscription payment, the matching credits are removed from your account.

Please contact us before opening a chargeback; we can usually fix the problem faster. We may suspend accounts with unresolved chargebacks.

Contact

[LEGAL ENTITY NAME] (MANCUSO STUDIOS)
[MAILING ADDRESS]
[SUPPORT EMAIL]